Privacy Policy

Effective Date: 10/09/2026

PipeDream Digital respects your privacy and takes the protection of your personal information seriously. This Privacy Policy explains what information I collect, why I collect it, how it is used and your rights over your personal data.

This policy applies when you visit the PipeDream Digital website, contact me, download a resource, create an account or purchase a product or service.

1. Who is responsible for your information?

PipeDream Digital is responsible for the personal information collected through this website and in connection with the services I provide.

If you have any questions about this Privacy Policy or how your information is handled, you can contact me at:

Email: hello@pipedreamdigital.co.uk
Website: pipedreamdigital.co.uk

2. Information I collect

Depending on how you use the website or my services, I may collect:

Contact information, such as your name, email address, telephone number, business name and other information you provide when contacting me.

Order and account information, such as the products or services you purchase, your billing details, order history and account information.

Website project information, such as details about your business, services, service areas, branding, website content, images, domain name, business email requirements and other information you provide when completing a website form.

Marketing information, such as your email address and information about resources you have requested or marketing emails you have chosen to receive.

Website usage information, such as pages visited, device and browser information, and how visitors use the website. This may be collected using cookies and analytics services.

Payment card information is processed securely by my payment providers. PipeDream Digital does not store your full payment card details.

3. How I use your information

I may use your information to:

process purchases and manage your account;
provide website design, hosting and related services;
communicate with you about your order, website or account;
respond to enquiries;
provide digital products or resources you have requested;
provide customer support;
maintain records for accounting and tax purposes;
understand how people use the PipeDream Digital website;
improve the website and services I offer;
prevent fraud, misuse or security problems; and
send marketing emails where I have permission or another lawful basis to do so.

4. Lawful bases for using your information

UK data protection law requires a lawful basis for processing personal information.

Depending on the reason your information is being used, I may rely on:

Contract
Where your information is needed to provide a product or service you have purchased or to take steps requested by you before entering into a contract.

Legal obligation
Where I need to keep or process information to meet legal, tax or accounting requirements.

Legitimate interests
Where there is a reasonable business need to use your information, such as responding to enquiries, providing customer support, maintaining the security of the website or improving my services, provided those interests do not override your rights.

Consent
Where you have actively agreed to something, such as certain cookies or marketing communications where consent is required. You can withdraw your consent at any time.

5. Email marketing

If you sign up to receive emails, request certain free resources or otherwise agree to hear from PipeDream Digital, I may send you useful information, website advice, resources, news and information about my products or services.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in the email.

Unsubscribing from marketing emails will not stop service emails that I need to send in connection with an order, subscription or service you have purchased.

6. Who your information may be shared with

I use third-party services to run PipeDream Digital and provide my services. This means some personal information may be processed by companies providing services such as:

website and email hosting;
payment processing;
website checkout and customer accounts;
accounting;
website forms;
website analytics;
email delivery and marketing;
website security, maintenance and backups; and
other technical services required to operate the website.

These may include services such as Hostinger, SureCart, Stripe, Google and GoHighLevel, depending on how you interact with PipeDream Digital.

I only share information where it is needed for the relevant service, to operate my business, or where I am required to do so by law.

I do not sell your personal information.

7. International transfers

Some of the companies I use may process or store personal information outside the UK.

Where personal information is transferred internationally, I take reasonable steps to use providers that have appropriate safeguards in place for the protection of personal information in accordance with applicable UK data protection law.

8. Cookies

The PipeDream Digital website uses cookies and similar technologies.

Some cookies are required for the website to work correctly, such as those needed for security, checkout or account functions.

Other cookies may be used for analytics or similar purposes. Where consent is required, these cookies should only be used after you have given permission through the website’s cookie controls.

You can change your cookie preferences using the cookie controls available on the website.

9. How long I keep your information

I only keep personal information for as long as it is reasonably needed for the purpose it was collected, including providing services, maintaining business records and meeting legal, tax and accounting requirements.

Different information may be kept for different periods.

For example, information relating to purchases and financial transactions may need to be retained for several years to meet accounting and tax obligations.

Marketing information may be kept until you unsubscribe or ask me to stop using your information for that purpose.

10. How I protect your information

I take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

No website or online service can guarantee complete security, but I take reasonable precautions and use reputable service providers to protect the information I hold.

11. Your rights

Under UK data protection law, you may have rights over your personal information, including the right to:

ask for a copy of the personal information I hold about you;
ask for incorrect information to be corrected;
ask for your information to be deleted in certain circumstances;
ask for the use of your information to be restricted in certain circumstances;
object to certain uses of your information;
ask for certain information to be transferred to you or another organisation; and
withdraw consent where consent is the basis for processing.

These rights do not apply in every situation and there may be legal reasons why I need to continue keeping or processing certain information.

To make a request, email hello@pipedreamdigital.co.uk.

12. Complaints

If you have a concern about how your personal information has been handled, please contact me first at hello@pipedreamdigital.co.uk so I can look into it.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Information Commissioner’s Office